Last Updated: December 21, 2025

At AORTA, we aim to deliver quality products to your doorstep with transparency and care. Below is a summary of our shipping process and expectations.

Read AORTA Shipping Policy to know where we deliver, expected timeframes, handling practices, and how we ensure secure, timely delivery to you.

1. Shipping Methods & Partners

Our products are fulfilled through:

  • Trusted dropshipping partners (e.g., CJdropshipping, Eprolo)

  • Affiliate networks (Amazon, SellHealth, etc.)

Depending on the product source, you may receive multiple shipments.

 

2. Estimated Shipping Times

Region

Estimated Delivery Time

United States

3–7 business days

Europe

7–10 business days

Middle East & Asia

10–14 business days

International (others)

14 business days

Note: Shipping times may vary based on product origin, customs, or carrier delays. You’ll receive tracking information (when available) once the item ships.

 

3. Shipping Costs

  • Many of our affiliate-linked products offer free shipping, but this depends on the provider.

  • For dropshipped items, shipping costs are displayed at checkout (if applicable).


4. Tracking & Delivery

When possible, you will receive a tracking number via email.
If you do not receive your order within the estimated timeframe, contact us at Contact@Aortahealth.com.

 

5. Undeliverable or Lost Packages

If a package is returned to the sender due to an incorrect address, failure to claim, or customs rejection:

  • We can reship the item at your request (shipping fees may apply)

  • Refunds may not be available for undeliverable affiliate items.


Still have shipping questions? We’re happy to help at Contact@Aortahealth.com.

About AORTA Store
What is the AORTA Store?

The AORTA Store is a medically guided, wellness-focused e-commerce platform offering heart-safe products, including smart health devices, science-backed supplements, wellness tools, and preventive care kits. All products are curated through our clinical review framework to help you take control of your cardiovascular health.

What makes AORTA different from other health stores?

We only feature products that are reviewed by medical professionals and aligned with evidence-based heart health and lifestyle medicine. If a product is in the AORTA Store, it supports prevention, recovery, or long-term wellness in a transparent, medically responsible way.

Are all products “AORTA Approved”?

Not all, but every product meets a strict baseline of quality, credibility, and safety. Items labeled AORTA Approved have passed an additional layer of review and are marked with a trust badge on their product pages.

Orders & Payments
How do I place an order?

You can place an order by browsing our collections, adding items to your cart, and checking out using our secure payment gateways. Some products are fulfilled directly by our partners and may redirect you to a trusted affiliate website.

What payment methods are accepted?

For direct (dropshipped) purchases, we accept major credit/debit cards and third-party payment processors like PayPal and Stripe. For affiliate products (e.g., Amazon, iHerb), payment is handled on the affiliate partner’s checkout page.

Can I change or cancel my order after placing it?

If your order was placed through our dropshipping partners (e.g., CJdropshipping or Eprolo), please contact us within 12 hours of purchase at Contact@Aortahealth.com. For affiliate orders, you must contact the third-party provider directly.

How long does shipping take?

Shipping times vary depending on the product’s origin:

Region

Estimated Delivery

United States

3-7 business days

Europe

7-10 business days

Middle East

10–14 business days

International

14 business days

Can I track my order?

Yes. For dropshipped items, we’ll send a tracking number as soon as your order ships. For affiliate products, tracking is handled by the partner (e.g., Amazon).

Are all products shipped together?

Not necessarily. Since we use multiple fulfillment partners, your order may arrive in separate packages depending on where the items are sourced from.

Full details can be found in our Shipping Policy.

What is your return policy?
  • Affiliate Products: Returns are subject to the policies of the affiliate partner (e.g., Amazon, iHerb).

  • Dropshipped Products: You may request a return within 7 days of receiving the item if it is damaged, incorrect, or defective.

Full details can be found in our Return & Refund Policy.

How do I initiate a return?

For dropshipped items, email Contact@Aortahealth.com with your order number, photos (if applicable), and reason for return. For affiliate orders, contact the seller directly using the instructions on their website.

What are affiliate products?

Affiliate products are items listed in our store that redirect you to a verified third-party partner (e.g., Amazon, SellHealth, NutriProfit) to complete the purchase. AORTA may receive a small commission, but this does not affect your price or our recommendations.

How do I know which products are affiliate-based?

Product pages will indicate clearly if a product is fulfilled through an affiliate link. The checkout button will direct you to the partner’s site.

Do I get credit for all purchases made on the partner’s site?

Suppose you click an affiliate link from our store and purchase other eligible items during the same session. In that case, AORTA may earn a commission on the full cart, depending on the partner’s tracking and cookie policy.

Do I need a prescription to use AORTA Store products?

No. All products in the AORTA Store are non-prescription, wellness-focused, and safe for general use unless otherwise stated. Always consult your physician before using any new health product, especially if you have a diagnosed condition.

Are AORTA Store products FDA-approved?

Some medical devices and supplements in the store may be FDA-registered or compliant with international standards. Product pages will specify if applicable. AORTA does not claim FDA endorsement unless explicitly stated.

Does AORTA provide medical advice?

No. We provide general educational content and curated product recommendations — not diagnosis or treatment. Read our full Medical Disclaimer for more.

How can I contact support?

Email us at Contact@Aortahealth.com
We typically respond within 24–48 hours, Monday to Friday.

Do you offer live chat or phone support?

Currently, we offer email-based support only to ensure consistent and accurate communication. Please include your order number (if applicable) in your email.

Can I request a product review or suggest new items?

Yes — we welcome feedback and product suggestions. If you’d like us to evaluate a product for AORTA Store, please email Contact@Aortahealth.com with the details.