Last Updated: December 21, 2025
At AORTA, we strive to offer a safe, ethical, and transparent shopping experience. Due to the nature of our business model — which includes both affiliate products and dropshipped items — our Return & Refund Policy varies by product type.
1. Affiliate Products
If you purchase a product from a third-party affiliate partner (e.g., Amazon, NutriProfit, CJ Affiliate), returns and refunds are subject to the policies of the affiliate provider. We encourage you to review their return policies directly and follow their instructions.
AORTA does not process or manage returns for affiliate items.
2. Dropshipped Products
For products fulfilled via our dropshipping partners (e.g., CJdropshipping, Eprolo), you may request a return or refund within 7 days of receiving the item if:
- The product arrived damaged or defective
- You received the wrong item.
- The item never arrived within the estimated shipping window.
To request a return:
- Email us at Contact@Aortahealth.com with your order number and reason for return
- Include photo evidence, if applicable.e
- If eligible, you may receive a refund or replacement, subject to our partner’s verification.
Note: Return shipping costs may be your responsibility unless the item was faulty or incorrect.
3. Non-Returnable Items
We do not accept returns on:
- Opened supplements or consumable products
- Health and hygiene-related items (e.g., masks, wearable sensors)
- Products marked as “Final Sale” or “Non-Returnable”
4. Refund Processing
Approved refunds will be issued via the original payment method within 5–10 business days, depending on processing time by banks or third parties.
Questions? Contact us at Contact@Aortahealth.com.
The AORTA Store is a medically guided, wellness-focused e-commerce platform offering heart-safe products, including smart health devices, science-backed supplements, wellness tools, and preventive care kits. All products are curated through our clinical review framework to help you take control of your cardiovascular health.
We only feature products that are reviewed by medical professionals and aligned with evidence-based heart health and lifestyle medicine. If a product is in the AORTA Store, it supports prevention, recovery, or long-term wellness in a transparent, medically responsible way.
Not all, but every product meets a strict baseline of quality, credibility, and safety. Items labeled “AORTA Approved” have passed an additional layer of review and are marked with a trust badge on their product pages.
You can place an order by browsing our collections, adding items to your cart, and checking out using our secure payment gateways. Some products are fulfilled directly by our partners and may redirect you to a trusted affiliate website.
For direct (dropshipped) purchases, we accept major credit/debit cards and third-party payment processors like PayPal and Stripe. For affiliate products (e.g., Amazon, iHerb), payment is handled on the affiliate partner’s checkout page.
If your order was placed through our dropshipping partners (e.g., CJdropshipping or Eprolo), please contact us within 12 hours of purchase at Contact@Aortahealth.com. For affiliate orders, you must contact the third-party provider directly.
Shipping times vary depending on the product’s origin:
Region | Estimated Delivery |
United States | 3-7 business days |
Europe | 7-10 business days |
Middle East | 10–14 business days |
International | 14 business days |
Yes. For dropshipped items, we’ll send a tracking number as soon as your order ships. For affiliate products, tracking is handled by the partner (e.g., Amazon).
Not necessarily. Since we use multiple fulfillment partners, your order may arrive in separate packages depending on where the items are sourced from.
Full details can be found in our Shipping Policy.
- Affiliate Products: Returns are subject to the policies of the affiliate partner (e.g., Amazon, iHerb).
- Dropshipped Products: You may request a return within 7 days of receiving the item if it is damaged, incorrect, or defective.
Full details can be found in our Return & Refund Policy.
For dropshipped items, email Contact@Aortahealth.com with your order number, photos (if applicable), and reason for return. For affiliate orders, contact the seller directly using the instructions on their website.
Affiliate products are items listed in our store that redirect you to a verified third-party partner (e.g., Amazon, SellHealth, NutriProfit) to complete the purchase. AORTA may receive a small commission, but this does not affect your price or our recommendations.
Product pages will indicate clearly if a product is fulfilled through an affiliate link. The checkout button will direct you to the partner’s site.
Suppose you click an affiliate link from our store and purchase other eligible items during the same session. In that case, AORTA may earn a commission on the full cart, depending on the partner’s tracking and cookie policy.
No. All products in the AORTA Store are non-prescription, wellness-focused, and safe for general use unless otherwise stated. Always consult your physician before using any new health product, especially if you have a diagnosed condition.
Some medical devices and supplements in the store may be FDA-registered or compliant with international standards. Product pages will specify if applicable. AORTA does not claim FDA endorsement unless explicitly stated.
No. We provide general educational content and curated product recommendations — not diagnosis or treatment. Read our full Medical Disclaimer for more.
Email us at Contact@Aortahealth.com
We typically respond within 24–48 hours, Monday to Friday.
Currently, we offer email-based support only to ensure consistent and accurate communication. Please include your order number (if applicable) in your email.
Yes — we welcome feedback and product suggestions. If you’d like us to evaluate a product for AORTA Store, please email Contact@Aortahealth.com with the details.